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FAQ
What's the common size of curtains? What if I can not find the size I need?

Currently, curtainshomesale.com provides 12 kinds curtains for our customers, but we also can have curtains custom-made. So Pls do measure of the rod, you can choose custom made curtains. After you place the order, we will produce the perfect curtains for you in the shortest time. Generally, curtains need double drape, so as to present the perfect effect. Such as, Roman rod or track is 40 inches, then the curtains wide you need is 80 inches.

what size is the curtains grommet top?

Generally speaking, the inner diameter of curtain hole is 5 cm while the outer diameter is 7 cm.

NOTE: we will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to lacal courier copmay which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000

What circumstances need to add lining?
  1. When you have high requirement for curtains quality, you can add lining with similar color on the back to cover the back to be even more refined and complete.
  2. When you have high requirement for blackout, you can add physical shade cloth as lining. Now professional physical shade cloth on the market is limited by craft which has fewer colors and most beautiful blackout fabrics are basically semi-shade. So in order to achieve the balance between beautiful color and good blackout feature we need to add environmental physics shade cloth in the back.
What color will the grommet top or metal hooks of curtain comes?

The grommet top has color in black, silver or gold one, metal hooks usually has color in white and silver, if you have request with them, Pls leave message by the order, if no, it will Sent at random with curtains.

What is transparent behind the curtain,Dose each pair of curtains has matched window screening?

It is the sheer ,if you need ,you can order ,if no need ,you can just order curtain.If there is window screening showed in the picture, then yes. Therefore, if you want to buy window screening, you can choose window screening in the products details page. Also if you hope to match curtain with other sheer , you can order directly online.

why didn't get the same design online ?and you cut some from the item ?

Dear customer ,hope to get the understand ,pictures online shows to you is in 107inch length ,if you order the length less than 107inch ,some part should be cut,if don't have extra requst ,Manufacture usally cut it with their professional idea to make alterations . you also tell us which part hope to keep when you place the order online.

The curtains are end goods, or just fabric?

Our curtains are strictly well made according to your needed size, so you can directly install them on your windows. Pls don’t worry ,the fabric will not enough to make curtain for you.

What's the head construction of curtains, and how can I choose top construction I need?

Our top constructions are grommet top ,metal hook type, table style and rod pocket heading .you can order directly online what you want.

How is the effect of blackout feature? And what's the main material?

The blackout effect and other features are presented in the products description. So you can find the information in details page. If you want 100% blackout ,Please contact the customer service or email us. Also you can order directly online with lining.

How long can I get my curtains after I successfully purchased them?

Curtains are produced according to the order. Although they are standard end products, in order to avoid the situation that customers are not sure how to measure size or details confirmation, our customer service will contact our customers to confirm the specific height, multiple pleating, and hook way. Here is the basic process: information confirmation – clipping - top thread – pleated - sewing lines - quality exam – ironing – packing - logistics. Generally speaking, it will takes 2 work days to deliver the goods, and will arrive in destination within 2—13 work days (which is determined by distance).

How about the tax ?

Usually there is no tax ,since we will wrote lowest price with package ,But if it is so serious customs in your country .and there is tax ,Pls pay and sign the parcel, in fact ,everyone has responsibility with tax ,Hope you can understand . if you refuse to sign the parcel since tax ,we will not pay anything.

Are all the products available on the site?

Recently, all the products online can be ordered. You can free choose size, color and also we accept advanced customization. If you see a picture of nice curtains or other kinds of curtains somewhere, you can send the picture to us. So if you can provide us with enough information, it will help a lot.

What should I do if I forget my password?

In order to protect our customers' benefits, we can not see your passwords. So if you do forget your passwords, please log in register page, and click "Forget Password", the system will automatically send your passwords by emails. Or you can log in "Forget Password" to change the passwords, and make sure your benefits.

Do you offer any super delivery since I need a curtains in a hurry?

Yes, curtainshomesale.com offer super expedited within 8-10 days. You will get the parcel in time.

How much if I need to buy valance?

If you need to buy valance ,best to do measure and send us size you want to service@ogotobuy.com ,we will check and give you answer with price at once